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Botanical Joint Q&A

The Botanical Joint

Q&A

The Botanical Joint Q&A

Consumer Edition Vol. 2

Written For: The Botanical Joints

Written By: Sue Surabian

Date: September 20, 2020

 

Where is The Botanical Joint located? 

We are located in Fresno County, California at 2000 feet above elevation.

Who owns The Botanical Joint? 

TBJ is owned and operated by Sue Surabian, Latina small business owner.  

What is TBJ’s growing styles? 

We grow through Indigenous & Native farming practices, utilizing a terraced garden on a sloped mountainside in the hills similar to the Inca tribes of Chile.   

Are your products sustainable? 

Yes, they sure are.  We source all of our packaging from companies in the US.  Our packing is 100% reuse-able and we even have 100% bio-degradable filters for all of our joints.

Do you grow your own flower?

 All of our flowers are grown from seed to table, through eco-friendly farming practices including revitalizing the land and our no-waste model that ensures everything has a purpose. 

Do you make your own products? 

All of our products are made in house by hand. 

Where do your seeds come from?

We produce all of our boutique seeds within our company to ensure the finest selection of exotic strains.

What is the average processing time for my order to be shipped?
Processing during harvest season September-November is 3-10 Business days, dependent on order size and product ordered.
How long will it take once it is shipped?
We always provide free shipping through USPS, which can take anywhere between 5-14 business days.
Do we offer returns?
Return will be processed once received.  Returns are processed minus the processing fee and shipping fee.  If you are dissatisfied with anything ever, please do not hesitate to reach out to our Owner Sue: thebotanicaljoint@gmail.com or call/text (503) 688-3149,  Monday-Friday PST 9-5.
Oh no, product damaged on arrival or went missing?
No worries, we will make it right.  Contact Sue information above.
My package shows that it’s in possession of USPS?
When we drop our packages off, it will show that message on your tracking because we pre-pay for shipping before we package the order.  Do not worry, this is normal. 
Can you leave us a review?
Sure!  If you loved us, leave us a review wherever you please.  
Always Love From The Botanical Joint Family
 
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